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Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Jayru Home Bespoke (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from jayru-home-bespoke.myshopify.com (the “Site”).

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that can uniquely identify an individual.

 

Device Information

Examples collected

  • Web browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages and products viewed
  • Search terms and browsing behaviour

Purpose

  • To load the Site correctly
  • Improve performance and user experience
  • Analyse website traffic and usage

Source
Automatically collected via cookies, log files, web beacons, tags, and pixels.

Disclosure
Shared with Shopify and analytics providers (such as Google Analytics).

 

Order Information

Examples collected

  • Name
  • Billing and shipping address
  • Email and phone number
  • Payment details (processed securely by payment providers)

Purpose

  • Process and fulfil orders
  • Shipping and delivery
  • Fraud prevention
  • Customer communication
  • Marketing (if opted-in)

Disclosure
Shared with:

  • Shopify
  • Payment gateways (e.g., Shopify Payments, PayPal, Afterpay, etc.)
  • Shipping providers and fulfilment services

 

Customer Support Information

We collect information you provide when contacting customer support, including:

  • Name
  • Contact details
  • Order information
  • Issue descriptions
  • Photos (for product support, damage claims, or installation issues)

Purpose: To provide customer service and resolve issues.

 

Minors

Our Site is not intended for individuals under 16 years of age.
We do not knowingly collect Personal Information from children.

If you believe a child has provided Personal Information, please contact us to request deletion.

 

Sharing Personal Information

We share Personal Information with trusted service providers to operate our business, including:

  • Shopify (store platform) — https://www.shopify.com/legal/privacy
  • Payment processors (Shopify Payments, PayPal, Afterpay, etc.)
  • Shipping and logistics providers
  • Analytics providers (Google Analytics)
  • Marketing platforms (if subscribed)

We may also disclose Personal Information if required by law or to protect our legal rights.

 

Behavioural Advertising

We may use your Personal Information to provide relevant marketing and advertisements.

We may use:

You can opt out:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Digital Advertising Alliance: http://optout.aboutads.info/

 

Using Personal Information

We use your Personal Information to:

  • Provide products and services
  • Process payments
  • Deliver orders
  • Provide customer support
  • Improve website performance
  • Send updates, promotions, and marketing (if opted-in)

 

Retention

We retain Personal Information for our records unless you request deletion, subject to legal and accounting obligations.

 

Automatic Decision-Making

We do not use fully automated decision-making that has significant legal effects.

Shopify may use limited automation for fraud prevention (temporary denylist of suspicious IPs or cards).

 

Your Rights

You may have the right to:

  • Access your Personal Information
  • Request correction
  • Request deletion
  • Withdraw consent for marketing

To exercise your rights, contact us at info@jayru.com.au

 

Cookies

We use cookies to:

  • Operate the website
  • Remember preferences
  • Improve performance
  • Analyse traffic
  • Support marketing

You can manage cookies through your browser settings. Blocking cookies may affect website functionality.

 

Do Not Track

Our Site does not respond differently to “Do Not Track” signals due to lack of consistent industry standards.

 

Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or operations.

 

Contact Information

For questions, requests, or complaints:

Jayru Home Bespoke
P.O. Box 155
Kwinana WA 6955
Australia

Email: info@jayru.com.au

Last updated: 2026

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au